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SHIPPING & RETURNS

Shipping

UK Delivery Costs:

All UK deliveries will need to be signed for.  

Standard Delivery:

£100 and over - FREE
Under £100 - £2.95

Please allow 3-5 working days 

UK Express Delivery Costs:

£7.95

On orders placed before 1pm
Please allow 1 - 2 working days 

International Shipping:

£15.95

Please allow 6 -10 working days

Returns

Here at Sarah Roberts we want you to be entirely happy with your purchase.

 

However, if you find that you don’t love your purchase quite enough we operate a 14 day return policy. Please note that we are unable to offer a refund on pierced earrings and shipping costs.

 

To provide a refund we need:

 

  •  To receive the item in perfect condition and in its original packaging within 14 days of you receiving it. For the avoidance of doubt we’ll take the date the item was signed for as day 1.

 

  • Items to be returned in perfect condition (must not have been worn, used or damaged).

 

We recommend items are returned by Special Delivery as we will not be able to make refunds if items are lost or damaged - however the damage is caused.

The buyer is responsible for the return postage cost. It will only be the item(s) cost that is refunded, not the postage.

 

When returning an item please include the follow information in the package:

 

  • Customer name

  • Contact email address

  • Contact mobile number

  • Date of purchase

 

Once the item has been received we will inspect it. Any refunds due can take up to 7 working days.

Please use the contact form on our website to request the return address.

 

Payment Methods

PayPay 

Card payments