SHIPPING & RETURNS
UK Delivery Costs:
£100 and over - FREE.
Under £100 - £2.95.
Please allow 3-5 working days.
UK Express Delivery Costs:
£7.95 on orders placed before 1pm.
Please allow 1 - 2 working days.
Please allow 6 -15 working days
Custom Fees & Taxes:
Customs fees or taxes are separate from the shipping charges, and are not the responsibility of Bridal by Sarah Roberts.
Customs fees and taxes will vary in different countries. Please contact your local Customs office if you have any questions or concerns about these fees. These fees are the responsibility of the recipient.
Here at Sarah Roberts we want you to be entirely happy with your purchase.
However, if you find that you don’t love your purchase quite enough we operate a 14 day return policy. Please note that we are unable to offer a refund on pierced earrings and shipping costs.
To provide a refund we need:
To receive the item in perfect condition and in its original packaging within 14 days of you receiving it. For the avoidance of doubt we’ll take the date the item was signed for as day 1.
Items to be returned in perfect condition (must not have been worn, used or damaged).
We recommend items are returned by Special Delivery as we will not be able to make refunds if items are lost or damaged - however the damage is caused.
The buyer is responsible for the return postage cost. It will only be the item(s) cost that is refunded, not the postage.
When returning an item please include the follow information in the package:
Contact email address
Contact mobile number
Date of purchase
Once the item has been received we will inspect it. Any refunds due can take up to 7 working days.
Please use the contact form on our website to request the return address.